We do not process returns or refunds on orders with no issues. We are unable to do size or item exchanges. As we are a small business, unfortunately we cannot shoulder the costs of excess returns and exchanges.
Products from Printful are made to order and not available for return or exchange. However, any products that are shipped through White Squirrel you may be eligible for a return, exchange, or refund if:
- You contact us within 20 days of order receipt at help@whitesquirrel.com.
- The items you received are damaged, incorrect, or missing. Please include in your email a photo of the damage, your order number, and the shop name.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- For orders with incorrect item(s), we will send the correct item(s) along with a return slip for the unopened received item(s).
- We are not responsible for refunds where the buyer has provided an incorrect shipping address or undeliverable address.
To start a return, you can contact us at help@whitesquirrel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.